Refund Policy

At Smartladders Marketing Solutions, we strive to provide top-notch services and products to our valued customers. We understand that sometimes circumstances may arise where you need to seek a refund for your subscription purchase. Below is our refund policy to guide you through the process:

Eligibility for Refund:

• Refunds are only applicable for subscription purchases made directly through Smartladders Marketing Solutions.
• Refunds will only be considered within the first 30 days of the subscription purchase date.
• To be eligible for a refund, the subscriber must provide a valid reason for the request.

Valid Reasons for Refund:

• Product or service not meeting the stated expectations or specifications.
• Technical issues or bugs preventing the proper use of the subscribed services.
• Duplicate subscription purchase made in error.

Non-eligible Reasons for Refund:

• Change of mind or no longer needing the subscription.
• Failure to utilize the subscribed services adequately.
• Incompatibility with third-party software or systems not explicitly stated as compatible.

Refund Process:

• To request a refund, the subscriber must contact Smartladders Marketing Solutions support team via email.
• The request must include the subscriber's name, subscription details, reason for refund, and any supporting documentation if applicable.
• Once the request is received, our support team will review it and respond within 5 business days.
• If the refund request is approved, the refund will be processed within 10 business days to the original payment method used for the subscription purchase.

Refund Amount:

• The refund amount will be equal to the subscription fee paid by the subscriber minus any applicable processing fees or charges.

Cancellation of Subscription:

• Upon approval of the refund, the subscriber's access to the subscribed services will be terminated immediately.
• The subscriber is responsible for uninstalling any associated software or discontinuing the use of any services provided under the subscription.

Policy Updates:

• Smartladders Marketing Solutions reserves the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By purchasing a subscription/product from Smartladders Marketing Solutions, you agree to abide by the terms outlined in this refund policy. If you have any questions or concerns regarding this policy, please contact our support team for clarification.

Last Updated: 10 April 2024